Returns Policy

For all returns you will be required to arrange and pay for the return of the products to us unless deemed faulty

If, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. Please read the following carefully.

  • If you are not happy with your purchase from the website www.yorkshirelinen.es please return your order to us within 14 days of receipt.
  • We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging excluding “SALE” or “CLEARANCE LINES” which will only be offered as an exchange providing the goods meet all other conditions.
  • On receipt of the goods returned for a refund, you will be refunded the amount paid for the goods only , the original delivery charge ( if free delivery ) will be deducted if the order drops below the free delivery threshold.
  • We strongly recommend you obtain a ‘Certificate of Posting’ from the post office, as we will not accept responsibility for parcels lost or damaged in transit.
  • Before sending your returns please contact us by telephone 0034 626 14 77 03 or email info@yorkshirelinen.es to obtain a Return Merchandise Authorization (RMA) number.
  • Refunds will be made to the card used for original payment and will be processed within 5 days of receipt of returned goods.
  • If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
  • If exchanging goods and the new item you require costs more than the one you returned, an additional payment will be required.
  • Items that are exchanged will attract a new delivery charge at the current rate.
  • Only replacements for items deemed faulty by Yorkshirelinen.es will be sent to you free of delivery charges.

Please Note: Unless faulty, we are unable to accept returns on pillows, duvets and mattress toppers/protectors for hygiene reasons.

 

Please return your items to:

YORKSHIRE LINEN WAREHOUSE S.L.
Avenida de Andalucia,
Nave 11. Poligono Industrial Molino de Viento.
Mijas Costa. Malaga 29651
ESPANA

 

IMPORTANT INFORMATION – COURIER DELIVERIES

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Should there be nobody available to accept the delivery from the courier, the driver will attempt the delivery normally the next working day . After another failed delivery the courier may also try and contact you directly or via Yorkshirelinen.es to rearrange the delivery or collection from the local office . If after three attempts the parcel has not been delivered or collected ,the order will be returned to us at the website . The value of the goods will be refunded minus any costs incurred for transport.

Please Note – The courier will hold onto your ordered goods for a maximum of 10 days if awaiting instruction for new delivery , before returning them to Yorkshirelinen.es, at this point, Yorkshirelinen.es will refund the value of the order to your credit/debit card excluding any extra  the delivery charges